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Portfolio

Explore a collection of instructional design projects that demonstrate my approach to solving workplace performance challenges through analysis, thoughtful design, and learner-centered solutions.

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Spot the Value

eLearning • Performance Support • Storyline 360 • Vyond

An interactive training and job aid to help booksellers identify books with potential online resale value, interpret scan results, and make more consistent routing decisions.

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Veterinary Front Desk Urgent Call Guide

Performance Support • Workflow Design • Job Aid

A one-page performance support job aid that helps veterinary receptionists gather consistent information, recognize urgent cases, and determine the appropriate next step during emergency phone calls.

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Tech Support for Non-Tech Customers

eLearning • Scenario-Based • Storyline 360

A scenario-based eLearning module that helps technical support representatives communicate complex technical information in clear, customer-friendly language.

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Effective Feedback

eLearning • Scenario-Based • Storyline 360

A scenario-based learning experience that helps employees practice delivering clear, specific, and actionable workplace feedback.

Welcome to Juniper & Co.

Onboarding • Responsive • Rise 360

A responsive retail onboarding course that introduces new employees to company values, workplace tools, customer-service expectations, and first-week procedures.

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